Shipping info + more

Shipping

All items are shipped 2 weeks OR less after it is purchased. Please keep in mind that this business is ran solely by myself. I work hard to create your sometimes made to order pieces and get them out to you on time. Each order is shipped out as First Class.

* If you would like an item shipped some time sooner or would like to pay for faster shipping please be sure to email me BEFORE purchasing your desired item.

When purchasing rings be sure to include your ring size in the notes section at checkout unless it is stated that the ring is adjustable. This slows down the process of getting your order out to you.

Once your order is in the hands of USPS the rest is in their hands to get your package to you safe and sound. If for any reason you should not receive your order, I will gladly file a complaint for you however there are no refunds for this specific situation.


Email

Please allow me up to 5 business days to get back to your email. If you do not receive a response from me AFTER the 5 business days please email again to ensure that your email has not ended up in my spam folder.



Custom Orders

I LOVE when you guys come to me with your unique ideas/request for custom pieces. Please feel free to contact me with whatever your heart desires that you may want me to create for you. If you have a special event in mind please be courteous enough to contact me a month or more beforehand so that I may take my time with your piece. ALL custom payments must be made before the process of creating your piece is even started. This allows me to shop for the needed materials to create for you. I handle all my customs pieces in order (unless needed otherwise) which may take 4-8 weeks. Your order will be shipped First Class unless requested otherwise. Customs are NOT refundable.


FOR ANY ADDITIONAL QUESTIONS OR CONCERNS PLEASE DO NOT HESITATE TO CONTACT ME. 

shoplayamoon@gmail.com


My warmest gratitude to you for shopping with me! 

With love - Laya